Schaefer Outfitter Customer Service Policies

The Schaefer Guarantee
You know, we wouldn't proclaim "America’s Finest Ranchwear" if we didn't believe it in our heart and soul.  The pride we carry of being one of the last U.S. designers and manufacturers of genuine, salt of the earth ranchwear and outdoor clothing is a feeling that's hard to describe.  So we'd be right disappointed if, for whatever reason, you felt one of our products wasn't up to snuff.  We're relationship people first...earning and maintaining your respect and goodwill means everything to us.  So if for whatever reason we fall short of your expectations within our warranty period, we will humbly accept your return of merchandise for a full refund, credit or exchange.

Gift Certificates
A Schaefer Outfitter Gift Certificate is a gift that always fits.  A Schaefer Outfitter Catalog is also included in the package. Gift Certificates start at $25.00 and sell in any increment over this minimum amount.  To order a gift certificate, simply call toll-free at 800-426-2074, or order online.

The Use Of Coupon Codes
From time to time, we offer coupon codes to our customers allowing for extra savings in their purchases. In some cases, there may be more than one coupon code active at any given time. This does not mean multiple coupon codes can be applied to the same purchase. Rules are set within our e-commerce system to allow the use of only one coupon code per purchase. Therefore, we advise our customers to choose at their discretion which code best fits their needs. In addition, they usually only apply to full price product, not product marked down in the Clearance section of the web site since drastic reductions in pricing has already occurred. 

Ordering Information

To Order Online is open 24 hours a day, 7 days a week.  Online Ordering with is really quite easy!  Just find an item you wish to buy, select a quantity and color (where applicable), and click on the "Add To Cart" button.  The item you selected will be placed in your shopping cart.  To buy the item, click the "Checkout" button.  Follow the step-by-step instructions, and completely fill out the secure order form.  Click the "Checkout" button once more, and your order is complete!  In most cases your order will ship within 24 hours.  In the event we are out of stock, you will be notified by e-mail of the delivery date, at which point you will have the option of keep the product on back order, substituting or a full refund.

To Order By Phone
Simple. Just call us toll-free at 800-426-2074.  Before you call, why not make a list of what you're interested in. For that matter you can even CLICK HERE to print out an order form and fill it out prior to calling. We like cash the best, but it's a little difficult trying to get it through the phone.  So, we'll take plastic:  VISA, MasterCard, Discover or American Express.  Please have your credit card number, expiration date and the last three numbers printed on the back of your card on the signature panel ready.  Sorry, no COD's.

Can I Order By E-Mail?
No.  Information sent via e-mail is not secure.  But with our secure online ordering system your order and credit card information is encrypted to prevent anyone else from accessing your information.  You may however inquire about product information and availability via e-mail by contacting

On occasion, demand exceeds our expectations.  You'll receive updates on the status if there are any significant delays, so you can consider other options.  If you choose to keep a product on back order which is not anticipated to come in within 14 days from the order date, then we will retain your credit card information and won't charge you until your order ships. You see, we work off of the the old saying, "You can't split the loot, till you rob the train."

Return and Exchanges
If for whatever reason our product doesn't meet your expectations, simply return it to us for an exchange or a refund of its purchase price unused within 30 days of receipt. Items returned after the 30 days will be on an inspection basis only. Just fill out the return/exchange form, which is included in the package. Please be sure to enclose the form so we know who you are and what you would like us to do. Make sure the return is properly insured for it full value, because packages do get lost. We can not refund an amount for a product we never received.

Please send all returns to:

Schaefer Outfitter
6715 Corporation Pkwy., Suite A
Fort Worth, TX 76126 

Customer Service 800-426-2074

Errors In Pricing Or Information
Typographic, photographic, and/or descriptive errors are subject to correction.  Merchandise pricing and specifications are subject to change without notice.

Shipping and Handling
Actual shipping rates are based upon service choice, weight, dimensions and delivery location with UPS at the time of placing an order.

Your order generally goes out of here no later than the next day, and you get it within 3-6 business days.  We like those guys in the brown uniforms the best, so try to stay away from the Postal Service if possible.  If you provide us with an e-mail address, we'll notify you of the day your package shipped along with a tracking number so you can watch its progress.

Continental United States Delivery Options

UPS Ground / 1-5 Business Days - Delivery based on distance to destination - View U.S. Ground Maps
In-stock merchandise will normally arrive 3-6 business days after the order is received.
A physical address (street address) is required.

UPS 2nd Day Air / 2 Business Days - Delivery typically by end of day
A physical address (street address) is required.

UPS 3 Day Select / 3 Business Days - Delivery by end of day
A physical address (street address) is required.

UPS Next Day Air / Next Business Day - Delivery typically by 10:30 a.m.
A physical address (street address) is required.

International Delivery Options

UPS Standard / Day Definite by Date Scheduled - Delivery by end of day
A physical address (street address) is required.

UPS Worldwide Expedited / 1-3 Business Days - Delivery by end of day
A physical address (street address) is required.