FAQ's

Products

The Original feature a high rise fit, meaning they sit above the hips. Designed as a riding jean, the high rise can be more comfortable and holds a shirt tuck well. The thighs are a little more fitted than the Classics. The fit is between a Wrangler 13MWZ and 20X Relaxed, according to our customers. The Reserves feature a mid-rise, meaning they sit naturally on the waist. The cut is more fitte) than Original in the seat and thigh. We’ve been told by customers the fit is similar to a Cinch, Kimes or Levi’s mid-rise styles. Both styles are boot cut.

No. Once the dungarees are produced, they are sent to the wash to eliminate any shrinkage in the garment.

Fenceline® Canvas is manufactured specifically for Schaefer. It is an 11 oz. cotton canvas which is woven very tighly. The tightness of the weave is commonly known as army duck. In addition, there is a medium hand finish applied to the fabric. This finish gives the garment body and the fabric does feature a DWR (Durable Water Resistent) finish, which is basically a heavy duty Scotchguard applied by machine after the dyeing process.

Schaefer Brushcloth® is specifically designed to handle harsh riding and hunting conditions. Designed in 2003, the heavyweight 15 oz canvas construction is basically thorn proof and lasts much longer than most fabrics on the market. This investment grade 100% cotton fabric is fully breathable, features a weatherproof finish and adapts to a wide array of products including lined and unlined jackets/coats to vests and dungarees.

Schaefer Rangewax® is specifically designed for inclement weather. Unlike common oilskins saturated with oil, much of the oil is taken out and replaced with wax. Water is unable to penetrate it and the noticeable oily feel and smell is displaced. RangeWax® products have been part of our weatherproof collection of garments since 1992.

All felt hats look similar at a quick glance, and a customer may wonder why one costs $50.00, another $100.00, $200 or more. The difference can be seen and felt once he get them in his hand, and it shows up even more after months of wearing. But the question remains; what make hat quality?
The major items of cost are the fur, the trimmings and highly important, the workmanship. Selection of the fur determines the tightness of the felt and the sheen and resilience of the finish. It comes in dozens of grades of rabbit, hare, nutria, beaver, etc., and may vary in price from $10 to $100 a pound. Each has its own property of felting, tightly or loosely, and the tighter the felt the more "live" and shape retaining the hat will be. Certain portions of the fur, the backs of land animals, the bellies of water animals, are superior in quality and command a higher price. There is also the cheaper "short stock" (reclaimed fur) and synthetic fiber which acts as a filler but does not tighten the felt. They all make hats, but with a difference in "feel" and in pride of appearance after a little wear.

Workmanship counts more than you think. The bodies may be rushed once through the shrinking rollers, or run through repeatedly with constant inspection. They may be "pounced" (shaved) once or several times. Some special textures require double the finishing time. The "felted edge" locks the brim shape forever, but it also involves an incredible amount of expert handwork.
Trimmings too, from cotton linings to the finest brial satin, from imitation leather to fine specially tanned roans; all determine cost and quality. A fine band costs more, and is worth it. A reeded leather helps cushion the head and resists perspiration stains, it also adds to the cost. These are visible qualities for the life of the hat.

Each head has its own size, each it own particular shape. A hat may fit property, but if its form, width, height and breadth do not harmonize with the shape of the customer’s skull and face, a discordant note seems to spoil the appearance of the wearer. Head size is based upon the circumference of the head. If a string is placed around a head and it measures 21.875 inches and this circumference of the odd oval is made into a circle, the diameter of the circle would be 7 inches, the equivalent of a size 7. International hat sizes differ slightly. English sizes are based on a true diameter of a circle, while American sizes have a slight deviation. There is a 1/8 difference allowed in some hat charts.

While we don't offer a formal warranty, we stand behind the quality construction of all our products. If your product arrives defective or doesn't live up to your expectations, give our customer service team a call so we can make it right.

Unfortunately no. Our current production capacity does not allow us to take on custom orders. We do welcome input on missing size requests. Enough requests can encourage us to add a new size to styles within our range.

PRODUCT CARE

No. Our wool products must be dry cleaned. However due to the tightness of the weave of the melton wool, the fabric can be wiped down very easily. Wool naturally wants to shrink, and the man-made nylon lining does not.

This product can not be machine washed, dry cleaned, starched or ironed due to the properties inherent within the fabric. Due to the wax, all Rangewax® garments must must sponged down with cold water and then hung in a cool area to naturally dry. Areas of the garment which look to be drying can be reproofed using Schaefer RangeWax® Refinishing Ointment. Hand apply in light layers, and then apply hair dryer heat to set it in. For those who prefer a patina or leathered look will not need to use Refinishing Ointment.

No. Fenceline® Canvas is manufactured specifically for Schaefer. It is an 11 oz. cotton canvas which is woven very tighly. The tightness of the weave is commonly known as army duck. The fabric does feature a DWR (Durable Water Resistent) finish, which is basically a heavy duty Scotchguard applied by machine after the dyeing process.

ORDERS AND SHIPPING

Visit Track Your Order page to see real time status updates. Contact our customer service team if you do not see movement of your order have several business days.

Estimated delievery dates are calculated at checkout.

Ground orders placed before 12:00pm CST will ship same day and will arrive betwen 1-6 business depending on your location.

Express orders placed before 3:00pm CST will ship same day and arrive between 1-2 busines days based on your shipping method selection.

Call or email customer service immeadiately.

Unfortunately, we're not able to at this time. If you want to make sure we have stock of an item before coming to the store, give our store a call at 800-426-2074.

Absolutely! Just call us toll-free at 800-426-2074.  Before you call, If you want to make a list of what you're interested in, CLICK HERE to print out an order form and fill it out. Please have your credit card number, expiration date and the last three numbers printed on the back of your card on the signature panel ready.  Sorry, no COD's.

Yes, although there may be some non-refundable shipping costs if we've already processed your order. Please contact us immeadiately to resolve.

Yes, depending on your address. For addresses servicable by FedEx, we offer 2 expedited options:
1) FedEx 2 Day, which delivers in 2 business days.

2) FedEx Standard Overnight, which delivers in 1 business day in the PM.

Yes, for orders $100 & over, we offer free ground shipping (in the lower 48 states).

Yes. The countries we ship internationally to include:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, South Korea, Spain, Sweden, Switzerland, & United Kingdom.

On occasion, demand exceeds our expectations.  You'll receive updates on the status if there are any significant delays, so you can consider other options.  If you choose to keep a product on back order which is not anticipated to come in within 14 days from the order date, then we will retain your credit card information and won't charge you until your order ships. You see, we work off of the the old saying, "You can't split the loot, till you rob the train."

RETURNS AND EXCHANGES

We offer free returns & exchanges within 30 days after receipt. For more details, visit our returns & exchange page.

OTHER

Yes. A Schaefer Outfitter Gift Certificate is a gift that always fits. To order, visit this page.

From time to time, we offer coupon codes to our customers allowing for extra savings in their purchases. In some cases, there may be more than one coupon code active at any given time. This does not mean multiple coupon codes can be applied to the same purchase. Rules are set within our e-commerce system to allow the use of only one coupon code per purchase. Therefore, we advise our customers to choose at their discretion which code best fits their needs. In addition, they usually only apply to full price product, not product marked down in the Clearance section of the web site since drastic reductions in pricing has already occurred.