If for whatever reason our product doesn't meet your expectations, simply return it to us for an exchange or a refund of its purchase price unused within 30 days of receipt. Items returned after the 30 days will be on an inspection basis only. Just fill out the return/exchange form, which is included in the package. Please be sure to enclose the form so we know who you are and what you would like us to do. Make sure the return is properly insured for it full value, because packages do get lost. We can not refund an amount for a product we never received.
Boot Exchange Policy
If you are unhappy with your purchase or would like to return your purchase for credit or exchange for another style, this must take place within 30 days from date of purchase. Proof of purchase is required. The boots must be returned unworn along with the box and returned at the location where they were purchased; online, our I-20 store or Stockyards Store.
If the boots have been worn and scuffed on the bottom, we will not accept a return or exchange for any reason. Simply put, we cannot re-sell a used pair of boots. If a pair of used boots are returned to us, which were purchased online they will not be returned without customer payment of return shipping charges.